Privacy policy

Your Privacy Matters to Us

At PROTOOLS SOLUTIONS GROUP PTY LTD, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information. It also outlines your rights under the Privacy Act 1988 (Cth) and how you can contact us regarding your personal data.

“We,” “us,” and “our” refer to PROTOOLS SOLUTIONS GROUP PTY LTD, ABN 33 687 962 134, trading as https://www.protoolssolutions.com.au/.

We may update this policy from time to time by publishing the revised version on our website. We are not responsible for the privacy practices of any third party websites linked through our site.

Information We Collect

We may collect and hold the following types of personal information:

Customer Information

  • Full name, home or work address, delivery address
  • Contact details including phone number and email address
  • Payment and billing information
  • Identification, such as a driver’s licence (where required)
  • Demographic information such as postcode, age, gender, shopping preferences
  • Technical data such as your IP address and browser/device details when using our website

Website Usage Data

Our website uses cookies and tracking technologies to improve your experience. You may choose to disable cookies via your browser settings, but this may limit certain website features.

Supplier Information

  • Business name and address
  • Contact details of employees
  • Employment information including names, addresses, birthdates and working conditions

Job Applicant Information

  • Full name, contact details, employment and education history
  • Referee contact information

Providing personal information is optional, but withholding it may limit our ability to provide you with services or support.

How We Collect and Hold Information

We collect personal information through the following:

  • When you purchase products or services, register on our website, submit an enquiry, or participate in marketing promotions
  • From third parties such as credit reporting agencies, payment providers, and publicly available sources
  • During job application processes or supplier onboarding

We store personal information securely using password-protected systems and restricted access controls to protect against unauthorised access, misuse or loss.

Use of Google Services

We partner with Google to enhance your shopping experience across devices. If you are signed into your Google account while browsing our site, Google may link this data for remarketing purposes.

You can learn more or opt out via the following resources:

Why We Collect and How We Use Your Information

We collect, use and disclose personal information to:

  • Sell, deliver and personalise our products and services
  • Process payments, issue refunds, and handle enquiries or complaints
  • Understand customer preferences and improve our offerings
  • Communicate with you and operate our customer service team
  • Conduct marketing, promotions, competitions and feedback requests
  • Prevent fraud, theft or unauthorised transactions
  • Recruit and assess future employees
  • Comply with legal and regulatory obligations
  • Maintain and update our business records

You may opt out of marketing emails or SMS at any time by contacting us directly.

How We Disclose Your Information

We may disclose your information to third parties for the purposes outlined above, including:

  • Delivery and logistics providers
  • Payment gateways and financial institutions
  • External call centres and customer service agents
  • Marketing or product review partners
  • Recruitment firms and HR service providers
  • Our professional advisors (e.g., accountants, lawyers)
  • Government agencies where legally required

We may disclose information to overseas recipients, including those located in the United States and Asia Pacific.

In the event of a business sale or restructure, personal information may be shared with prospective buyers and their advisors.

We may also provide aggregated, anonymised data to partners for analytics or reporting purposes.

Accessing and Correcting Your Information

You have the right to request access to your personal information or request corrections if it is inaccurate, incomplete or out of date.

To do so, please contact us using the details below. We aim to respond to all requests within a reasonable timeframe.

Complaints and Concerns

If you have a concern or wish to lodge a complaint about how we have handled your personal information, please contact our Privacy Officer using the contact information below.

We take all privacy complaints seriously and will investigate your complaint promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):